Ethical Dog Trainers Complaints Procedure
Wherever people work, mistakes are sometimes made unintentionally. Ethical Dog Trainers is keen to rectify these mistakes. We therefore encourage you to report any dissatisfaction so that we can make improvements.
Step 1: Face-to-face discussion
Are you dissatisfied with the lessons or the instructor? We would prefer you to discuss this with us in person first. Often, there is a simple solution.
Step 2: Written complaint
Has a face-to-face discussion not produced the desired result? Please submit your complaint in writing using the form by clicking on the button below.
Your complaint will be treated confidentially and used solely for the purpose of handling your report. You will receive an acknowledgement of receipt within three working days and will be kept informed of further developments.
Confirmation and investigation
Within three working days of receipt, you will receive written confirmation containing:
- A brief description of your complaint
- How and when your complaint will be investigated
- When you can expect a response
- Any request for further clarification
What steps have you already taken to resolve the issue? (e.g. have you had a face-to-face discussion?)
- Any desired solution or suggestions:
- Date of complaint submission:
- Do you consent to the processing of your personal data for the handling of this complaint (yes/no):
Your complaint will be treated confidentially and used solely for the purpose of handling
Your complaint will be treated in confidence and used solely for the purpose of dealing with your report. You will receive an acknowledgement of receipt within three working days and will be kept informed of further developments.
- Acknowledgement and investigation
- Within three working days of receipt, you will receive a written acknowledgement containing:
- A brief description of your complaint
- How and when your complaint will be investigated
- When you can expect a response
- Any request for further clarification
Handling and measures
The owner of Ethical Dog Trainers is responsible for handling the complaint.
If your complaint is upheld (in whole or in part), we will consider:
- Possible compensation or redress
- Measures to prevent a recurrence
We aim to provide a substantive response within two weeks at the latest. If this is not possible, you will be notified of the reason for the delay and an expected timeframe.
Our aim is to resolve your complaint in a manner that is satisfactory to you.